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Terms Conditions / Cancellation Policy

KulluManali.com Cancellation Rules and Regulations


* 20% of the tour / Travel cost /package would be forfeited for cancellation made before 15 days of arrival date at hotel 
* 35% of the tour/ Travel cost /package would be forfeited for cancellation made before 10 days of arrival date at hotel
* 50% tour / Travel cost / package will be forfeited for cancellation made between 10 days to 60 hrs of arrival date at hotel.
* 75% tour/ Travel cost / package will be forfeited for cancellation made between 60 hrs to 48 hrs of arrival date at hotel.
* No refund in any case for cancellations within 48 hrs of arrival date at hotel
* Preponement / Postponement of any booking will be treated as Cancellation and is liable fo cancellation charges as mentioned above


TERMS AND CONDITIONS:-

Do not consult anything regarding sightseeing / cab timing from driver. Be in touch with Transporter for the same. Keep all your Documents outside and not in Baggage so that you call up at the concern numbers given in the Voucher / Tickets.Pick up and drop (only with sightseeing) is a complimentary service (if and when provided) and will be as per the availability of the Cabs / Climate Conditions.


As the pick up / Drop service is not chargeable and is completely complimentary service from Manali Bus Stand only, Company will also not pay any resulting expenses or additional costs if Volvo Buses not able to Reach Manali Bus Stand due to any unusual and unforeseeable circumstances beyond our control such as war, terrorist activity, natural or nuclear disaster, adverse weather conditions, Strikes, Road Block etc.


In Car Packages, Rohtang Pass will not be included and be managed by Union only. Our Transport will go till Solang Valley only. Ac will not be allowed on hills. Will be allowed only in plain areas. 
Luggage charges of Rs 10 - 20 per Bag / Suitcase will be extra in Volvo.


Check in / Check out time is 12 pm. If Bus reaches early at 8/9 am. Rooms would be provided as per the availability.


Charged of Heater (If Required), will be charged as per the Hotel Policy.


Sightseeing to Rohtang Pass is subject to formation of Union. Rohtang Pass will be managed by Union (if forms) on permit basis on extra cost.


In Sharing Cab dropping will be at Mall Road in return. Sharing can be in Sumo / Tavera or Tempo depending on the availability.


Sightseeing to Rohtang Pass will be in same cab (If Hired for complete tour) only if Union / Govt Allows, Else you have to hire a seperate cab. Ac Will not be allowed in Hill Areas.


Incase of cancellation / Alteration, rules will be applicable according to the Company Policy. Refund will be proceeded as per the product / package and will be done with in 25 days of time.


All of Sudden Increase of Fuel Charges / State Taxes by Govt will have to bear by the Customer. 
In case of Postpone of the tour (without cancellation). Package cost will be applicable as per the current Packages of the availing month and not the quoted cost. (I.e : If tour has been postponed in Sep '15 and availing it in Dec'16 then the charges would be applicable as per the availing month (Dec'16) and not (Sep'15) Admin Charges of Rs 500 will be applicable for Prepone / Postpone of tour..


Postpone of tour has to be utilized with in 1 Yr of the postponed date.


We pay appropriate compensation for SIGNIFICANT CHANGES or cancellation of your entertainment package arrangements unless the change to or cancellation of your arrangements occurs by reason of unusual and unforeseeable circumstances beyond our control or that of our suppliers, such as war, terrorist activity, natural or nuclear disaster, adverse weather conditions, Strikes etc. In these circumstances we will also not pay any resulting expenses or additional costs.


Pick up / Drop from Bus Stand is not possible in the Month of Dec to Feb Specially due to unusual and unforeseeable circumstances beyond our control (Specially adverse weather conditions, Snowfall blockage )or that of our suppliers, such as war, terrorist activity, natural or nuclear disaster, etc. Though sightseeing cost would definetely be refundable if client miss any due to snowfall blockage on roads.

s per the Himachal Govt Rules, Rohtang Pass will be closed on Tuesdays.

ompany is assisting in Bus bookings Delhi - Manali / Manali - Delhi / Manali - Shimla / Shimla - Manali and make customized package to make it easier for our Clients. Company is not responsible for any cancellation of Bus Service due to unusual and unforeseeable circumstances beyond our control or that of our suppliers, such as war, terrorist activity, natural or nuclear disaster, adverse weather conditions, Snowfall blockage etc. In these circumstances Company will also not pay any resulting expenses or additional costs. However depending on the situation Company will definitely try to make the hotel cancellation cost to minimum.



 

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